Returns

(1) Introduction

We understand that from time to time you may wish to return a product to us.

We have created this 30-day returns policy to enable you to return products to us in appropriate circumstances.

This returns policy applies to customers in England and Wales.

This policy does not affect any statutory rights you may have (such as consumer rights under the Consumer Protection (Distance Selling) Regulations 2000).

(2) Returns

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

(a) we receive the returned product within 30 days following the date of delivery of the product;

(b) the returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new;

(d) none of the exclusions set out below apply.

(3) Returns procedure

If the product(s) is unwanted, we have a 14-day refund policy. If we do not receive any form of contact within 14 days of purchase, we will not offer a refund.

If you receive damaged product(s), we have a 7-day refund policy. If we do not receive any form of contact within 7 days, we will not issue a refund.

If you would like to return unwanted or damaged product(s), you must contact us within the applicable notice period stated above. You can send your email to sales@grassform.co.uk to notify us of the issue. When writing to us, please include your full name, order number, address, phone number and any other contact details provided upon purchase.

Please note, we may call you to discuss the matter before authorising a return or refund. If you are sending back a product(s), make sure of suitable packaging and please include the invoice(s) where possible

Products returned under this policy must be sent [by recorded delivery] to:

Grassform Plant Hire Ltd
Little Woodbarns Farm Yard
Green Street
Fryerning
Ingatestone
Essex
CM4 0NT

You will be responsible for paying postage costs associated with returns under this policy.

(4) Exclusions

The following kinds of products may not be returned under this policy:

(a) food, drink and any other products liable to deteriorate within the period set out in Section 1 and 2 above;

(b) DVDs, CDs and other audio or video or audio-visual recordings;

(d) newspapers, periodicals, magazines or similar products;

(e) toiletries and cosmetics;

(f) any product made to your specification;

(g) any product made to order;

(h) any product personalised or adapted for you;

(i) gift vouchers.

(5) Refunds

We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy (excluding the original delivery charges and excluding the costs of returning the product to us).

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we received your returned product.

(6) Improper returns

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

(a) we will not refund or exchange the product;

(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and

(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.